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Service Standards | Service Standards in Español | View Job Opportunities
Exceptional customer service is one of the cornerstones of Medical City, and has been since our founding in 1974. Above all else, we are committed to the care and improvement of human life. From the beginning, this principle has shaped and strengthened our vision.
Learn what it means to be a part of our team. A welcome and introduction to Medical City’s unique culture from our CEO.
Service Standards:
Accountability
We meet our customers’ expectations and expect to be held accountable.
Appearance
We acknowledge that our customers expect a professional personal appearance and an impeccably clean facility.
Attitude
We will exceed our customers’ expectations. They are not an interruption or a distraction; they are our mission.
Call Lights
We accept that our customers will have urgent needs. We will meet those needs in a manner that is consistent with exceptional customer service.
Commitment To Co-Workers
We recognize a common mission and only by treating one another as professionals deserving courtesy, honesty, respect and dignity can we achieve that mission.
Communication
We are committed to making open and timely communication with our customers an everyday occurrence.
Customer Waiting
We understand that our customers’ time and comfort is very valuable.
Elevator Etiquette
We recognize elevator interaction as a valuable positive customer service opportunity.
Privacy
We respect the customers’ right to privacy and dignity and take necessary steps to protect the same.
Stewardship
We take pride in our job as well as the values and mission of this organization.
Team
We actively engage in the spirit of “team” and recognize that organizational success relies on each of us belonging to and participating on a variety of teams.
Telephone Etiquette
We recognize the telephone as a valuable communications tool and as such a staple of our business. We believe in the power of a smile and a polite, “How may I help you?”
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